ORDERS

All orders and agreements are binding only if confirmed in writing at our Kerrville, Texas office, or through the delivery of merchandise. When ordering, please be certain to indicate both catalog number and description of the product. Equitech-Bio has a minimum of $100 for domestic orders and $250 for international orders. Orders below this value will have an administrative charge added

SHIPMENTS

We recommend that customers give specific instructions regarding the shipment of their order. In the absence of instructions, we will ship the most practical way under conditions existing at the time of shipment.

TERMS & PRICES

Payment is due within 30 days of the date of the invoice with the exception of international orders. Special payment terms need to be established. Prices are subject to change without notice. All orders are subject to final acceptance by Equitech-Bio at the prices in effect at the time of shipment. To qualify for special pricing, any applicable quote or blanket order number must be referenced at the time the order is placed. Prices are net FOB Kerrville, Texas plus shipping and handling

CLAIMS FOR DAMAGE IN TRANSIT

Our shipping responsibility ceases with safe delivery in good condition to the transportation company. Claims by the customer for damage in transit should be made to the transportation company as follows: If upon delivery the outside of the packaging case shows evidence of rough handling or damage, the transportation company’s agent should be requested to make a “Received in Bad Order” notation on the delivery receipt. If there is no exterior evidence of rough handling upon delivery but concealed damage is evident upon unpacking the shipment, the transportation company should, within 48 hours of delivery, be requested to make out a “Bad Order” report. This procedure is necessary in order to maintain the right to recovery from the carrier. In addition, Equitech-Bio should be informed within 10 days of receipt of damaged goods. Non-receipt claims on lost shipment should be made within 30 days of the original order.

CLAIMS FOR SHORTAGES

We use extreme care in the selection, checking, rechecking, and packing to eliminate the possibility of error. If any shipment discrepancies are discovered, claims must be made to the place of shipment within 10 days to be considered. Please check all packing material thoroughly upon receipt of shipment.

RETURNING MATERIAL

No product may be returned without authorization from Equitech-Bio. This authorization is necessary to ensure the correct return of material and issuance of credit or exchange of material. Requests for permission to return products must be made within 10 days of receipt. Returned products should be clearly marked with the sender’s name and address, carefully packed, and shipped prepaid. Products must be returned in the same condition as received and within 15 days of original shipment by Equitech-Bio.

European Directorate for the Quality of Medicines & HealthCare

After examination of the information provided on the origin of raw materials and the type of tissues used and on the manufacturing process for this substance on the sites of production (mentioned below), we certify that the substances meet the criteria described in the current version of the monograph. Products with risk of transmitting agents of animal spongiform encephalopathy no.1483 of the European Pharmacopoeia, current edition including supplements.